While facilitating a course recently, Take care.
Newly-appointed managers can be acutely aware of their new responsibilities, yet feel that they don't have the power to achieve them. Selected on the basis of their technical ability, the authority of their new role may appear to be slight by comparison to the task ahead. Tension can infiltrate existing relationships (and even friendships) with … Continue reading Power and responsibility.
Successful communication comes from a blend of art and science and experience (that comes from practice) and luck (that comes from experience). Even then it can lead to unexpected results and, when it does, this model can help you to figure out what went wrong and what you might do differently next time. People are … Continue reading The Six People in Every Conversation.